A renowned network of hospitals lacked a consistent methodology for the management of employee-related events, including documentation protocols, conducting workplace investigations, and compliant reporting. Using Excel spreadsheets, color-coded files, and even handwritten notes, human resources at each hospital operated independently, collecting their own employee-related event data. Compounded by differing levels of staff training, ability, and experience among human resource units, the hospitals lacked consistency in their employee relations practices, introducing potential risk to the network.
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