Many companies do a great job of upskilling their leaders and managers so they can function effectively — but managers don’t always receive training in employee relations. That can cause trouble, as employees don’t always turn to HR when issues arise in the workplace. In fact, many employees go to their managers first.
According to HR Acuity’s 2019 Employee Experience Survey, 67 percent of employees report their employee relations concerns to their managers initially, while only 37 percent report their concerns to HR. That makes sense: Employees often have personal relationships with their managers that they don’t usually have with the HR team.