HR Challenges in Consumer Goods and Services
- High Turnover
Employees in the consumer services and goods industries experience significant stress when handling customer complaints. Because of this, HR teams must deal with high turnover. - Legal Compliance
HR teams need to stay up-to-date with employment laws, compliance guidelines and regulations. - Understanding Employee Needs
Sometimes, people don’t feel comfortable voicing concerns or asking for help. Understanding—and anticipating—employee needs is a key role of HR. - Creating a Culture of Trust
HR teams at consumer goods and services companies are responsible for building a culture of trust and respect. Achieve this by ensuring the organization is diverse, inclusive and prioritizes company culture.

How We Help the Consumer Products Industry
Prioritize Compliance
Give your team a consistent approach to handling incidents to minimize EEOC claims and legal challenges. HR Acuity ensures every incident is documented and managed effectively, with customizable interview protocols and tempaltes with built-in best practices to maintain consistency and compliance with company policies and industry regulations.
Analyze Data and Identify Trends
HR Acuity empowers your team to get more out of your employee relations data than before. With our intuitive reporting and analytics tools, you can easily visualize your data, create customized reports and identify key areas for improvement. Our user-friendly, drag-and-drop analytics dashboards make getting started easy. Gain insights from both historical and current data to uncover trends and proactively address patterns in your organization.
Conduct Proper Investigations
Make your investigation processes consistent so employees know exactly what to do when a problem arises. Our platform guides your team through each stage of the investigation while providing best practices throughout. Additionally, our proprietary three-step methodology creates airtight investigations that safeguard your people and company’s reputation.
Key Features for the Consumer Goods and Services Industry
AI Support from olivER
Our AI companion, olivER, boosts team efficiency, simplifies case analysis and enhances decision-making. Trained on almost 20 years of HR Acuity company resources and research, olivER offers support when you need it most. Plus, we protect your data with the same strict protocols applied across our platform.
A Centralized System Designed Specifically for Employee Relations
Built for employee relations experts by employee relations experts: That’s HR Acuity. Our solution is the only purpose-built software available, providing a reliable, centralized place to store documentation, collaborate with coworkers on investigations and more.
Integrations to Fit Your Current Workflows
HR Acuity provides seamless integrations with your favorite tools, including your HRIS, ticketing systems, CRM and SSO. Customers love that setting up our platform is smooth and interruption-free.

How HR Acuity Strengthened Employee Relations Processes at Equinox
Explore how Equinox leveraged HR Acuity to standardize employee relations processes, empower its people leaders and tap into data-driven insights to support long-term organizational success.

Top Performing Companies Recognize the Value of HR Acuity
With our award-winning employee case management software, we are helping companies like yours become more efficient, organized and transparent.
