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Meet Your New Employee Relations Case Management Platform

Spot the small problems in real-time and deal with them the only way you can afford to: the right way. Our proprietary employee relations case management platform makes it easy to effectively identify and investigate employee relations issues, behaviors and patterns.

Respond the Right Way. Every Time.

HR Acuity helps you categorize ER issues so you can address each one consistently and appropriately.

Best Practices Are Our Only Practices

When an investigation is necessary, our proven three-step methodology guides you every step of the way.

Plan

Get everything in order. Create a blueprint by organizing all available information: involved parties, issues, interim actions, and investigators. Take everything you actually know to be true at this point, document it all and prepare for interviews.

Investigate

Start gathering facts. Review documents and interview involved parties using our interview templates and evidentiary analysis. Our fact-finding techniques will keep the process moving while helping ensure an efficient and compliant investigation.

Determine

Bring it all together. Take your documented findings and determine a course of action. Review your plan and obtain approval from your organization’s stakeholders. Use the HR case management software to easily track communications and schedule follow-ups.

What is Issue Management?

HR professionals are often tasked with resolving issues that involve employee behavior and relations. These scenarios might include disputes among co-workers, cases of alleged harassment, accusations of malfeasance or violations of company policy. Proper resolution of these issues involves paying close attention to employees’ behavior to determine whether it contains any consistent patterns that warrant further punitive actions.

The use of an employee relations case management system enables HR managers to keep track of issues as they arise and provide reporting that can help prevent problems in the future.

Trusted by Hundreds of Leading Companies

We help organizations by giving them the policies, processes, and practices to optimize their employee relations.

Our Customer are Our Biggest Fans

Hear just some of the people who have benefited from the cutting-edge HR case management software that HR Acuity has to offer:

Christina Myers

Executive Director of HR Compliance

HR Acuity truly is the best ER case management and investigation software solution on the market.

Kelly Byrne

Head of Employee Relations & HRBP NA

We are now able to clearly see trends and gaps and can take a proactive approach to our ER. We could never do this type of analysis before we had HR Acuity.

Jonathan Weisbrod

Head of Employee Relations and Talent Operations

The service HR Acuity delivers is head and shoulders above other ticketing systems and really sets HR Acuity apart from some of the providers in this space.

Stephanie Miller, JD, MBA

Head of Employee Relations

"When I was introduced to HR Acuity, I was completely blown away by its capabilities. I realized it was head and shoulders above any other solution because it was supported by an organization that lives and breathes ER – it’s an ER solution that’s built by ER professionals for ER professionals, so it’s definitely best in show."

Christopher Vogelheim

Associate Director of HR & Employee Relations

"The analytics capability in the HR Acuity platform is strong, and I can get the exact data that I need quickly. I can easily discover trends and metrics that help the organization to be more proactive and get ahead of issues. I can see areas of concern and then make decisions on how we will handle them, whether through more training, further enrichment or development, or coaching that’s needed."

Stephanie Miller, JD, MBA

Head of Employee Relations

"HR Acuity has everything we need to handle employee issues consistently, confidently and compliantly."

Frequently Asked Questions

What is HR case management?

This refers to how HR professionals handle any incoming questions or inquiries from employees. This can be an intensive and time-consuming procedure if they don’t have automated workflows and other tools to help them process and share information internally as well as with other departments. It is critical that HR departments be able to resolve any employee relations issues efficiently and effectively to prevent problems from escalating and to ensure employee satisfaction.

What exactly is an HR case management platform?

An HR case management software platform like ours allows you to manage, document and resolve employee relations issues, quickly and transparently while mitigating risk, both financial and legal. HR Acuity has developed a powerful platform that is also more intuitive, customizable and accessible than other products you may have heard of or tried.

What are HR cases?

Any claim or allegation that has been or should be elevated to the level of human resources. Tardiness and excessive sick days could be mild, while harassment, discrimination and abuse of a fellow employee would be on the severe side. HR Acuity gives you a case management tracking system that allows you to discern mild from severe and a roadmap on how to proceed either way (see next section).

What is an employee relations tool?

Could be anything that helps your ER team do their job more effectively. Could be as extensive as an HR case management software solution or as simple as an employee survey. HR Acuity gives you proprietary tools so your ER team can do their job better while making your organization better.

See How We Did It

A lot of your, “how, why, and what” questions regarding HR Acuity can be answered by exploring our case studies and one pagers.

The Latest ER Trends, Issues and Challenges, All in One Place

The Seventh Annual Benchmark Study is packed with trends and insights to help elevate your organization’s employee relations.