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| Time Period | Website | Notifications | SFTP | API | Scheduler | Email Integration |
|---|---|---|---|---|---|---|
| July 2022 | 100% | 100% | 100% | 100% | 100% | 100% |
| June 2022 | 100% | 100% | 100% | 100% | 100% | 100% |
| May 2022 | 100% | 100% | 100% | 100% | 100% | 100% |
| Apr 2022 | 100% | 100% | 100% | 100% | 100% | 100% |
| March 2022 | 100% | 100% | 100% | 100% | 100% | 100% |
| Feb 2022 | 100% | 100% | 100% | 100% | 100% | 100% |
| Jan 2022 | 100% | 100% | 100% | 100% | 100% | 100% |
| Dec 2021 | 100% | 100% | 100% | 100% | 100% | 100% |
| Nov 2021 | 100% | 100% | 100% | 100% | 100% | 100% |
| Oct 2021 | 100% | 100% | 100% | 100% | 100% | 100% |
| Sept 2021 | 100% | 100% | 100% | 100% | 100% | 100% |
| August 2021 | 99.27% | 100% | 100% | 100% | 100% | 100% |
| July 2021 | 100% | 100% | 100% | 100% | 100% | 100% |
| June 2021 | 100% | 100% | 100% | 100% | 100% | 100% |
| May 2021 | 100% | 100% | 100% | 100% | 100% | 100% |
| April 2021 | 100% | 100% | 100% | 100% | 100% | 100% |
| March 2021 | 100% | 100% | 100% | 100% | 100% | 100% |
| Feb 2021 | 100% | 100% | 100% | 100% | 100% | 100% |
| Jan 2021 | 100% | 100% | 100% | 100% | 100% | 100% |
| Dec 2020 | 100% | 100% | 100% | 100% | 100% | 100% |
| Nov 2020 | 100% | 100% | 100% | 100% | 100% | 100% |
| Oct 2020 | 100% | 100% | 100% | 100% | 100% | 100% |
| Sep 2020 | 100% | 100% | 100% | 100% | 100% | 100% |
| Aug 2020 | 100% | 100% | 100% | 100% | 100% | 100% |
| Jul 2020 | 100% | 100% | 100% | 100% | 100% | 100% |
| Jun 2020 | 100% | 100% | 100% | 100% | 100% | 100% |
| May 2020 | 100% | 100% | 100% | 100% | 100% | 100% |
| Apr 2020 | 100% | 100% | 100% | 100% | 100% | 100% |
| Mar 2020 | 100% | 100% | 100% | 100% | 100% | 100% |
| Feb 2020 | 100% | 100% | 100% | 100% | 100% | 100% |
| Jan 2020 | 100% | 100% | 100% | 100% | 100% | 100% |
| Dec 2019 | 100% | 100% | 100% | 100% | 100% | 100% |
| Nov 2019 | 100% | 100% | 100% | 100% | 100% | 100% |
| Oct 2019 | 100% | 100% | 100% | 100% | 100% | 99.97% |
| Sep 2019 | 100% | 100% | 100% | 100 | 100% | 100% |
| Aug 2019 | 100% | 100% | 100% | 100% | 100% | 100% |
| Jul 2019 | 100% | 100% | 100% | 100% | 100% | 100% |
| Jun 2019 | 100% | 100% | 100% | 100% | 100% | 100% |
| May 2019 | 100% | 100% | 100% | 100% | 99.46% | 100% |
| Apr 2019 | 99.78% | 100% | 100% | 100% | 100% | 100% |
| Mar 2019 | 100% | 100% | 100% | 100% | 100% | 100% |
| Feb 2019 | 100% | 100% | 100% | 100% | 100% | 100% |
| Jan 2019 | 100% | 100% | 100% | 100% | 100% | 100% |
| Dec 2018 | 99.94% | 100% | 100% | 100% | 100% | 100% |
| Nov 2018 | 100% | 100% | 100% | 100% | 100% | 100% |
| Oct 2018 | 100% | 100% | 100% | 100% | 100% | 100% |
| Sep 2018 | 99.51% | 99.51% | 99.51% | 99.51% | 99.51% | 99.51% |
| Aug 2018 | 100% | 100% | 100% | 100% | 100% | 100% |
| May 2022 | 100% | 100% | 100% | 100% | 100% | 100% |
| Jul 2018 | 100% | 100% | 100% | 100% | 100% | 100% |
| Jun 2018 | 100% | 100% | 100% | 100% | 100% | 100% |
| May 2018 | 100% | 100% | 100% | 100% | 100% | 100% |
| Apr 2018 | 100% | 100% | 100% | 100% | 100% | 100% |
| Mar 2018 | 100% | 100% | 100% | 100% | 100% | 100% |
| Feb 2018 | 100% | 100% | 100% | 100% | 100% | 100% |
| Jan 2018 | 100% | 100% | 100% | 100% | 100% | 100% |
| Dec 2017 | 100% | 100% | 100% | 100% | 100% | 100% |
April 12th, 2019
Microsoft Azure Outage:
Between 08:00 and 17:55 UTC on 12 Apr 2019, a subset of customers using WAF (Web Application Firewall) v1 on Application Gateway may have experienced Application Gateway failure requests. Customers may have seen HTTP requests failing for requests in detection mode and prevention mode due to a software bug in a new software version which was being deployed to the affected regions. Application Gateways with WAF “request body check” property set false were unable to process application traffic.
Reverting to the previous version mitigated the issue and recovered all affected Application Gateways.
Resolved
Apr 12th, 2019, 5:55 pm
Microsoft identified there was an issue in the South Central US region, where HR Acuity ASE is hosted. Based on the findings from Microsoft Engineers:
Preliminary root cause: MS Engineers identified a back-end networking service responsible for handling web requests became unhealthy, causing availability issues for App Service customers.
Detail: Azure Health Monitor on Application Gateway started reporting “Unhealthy” status at 3.18 PM. This triggered MS security protocols and froze the impacted environment allowing only existing connections to work & block all new requests to safeguard the application and data from unidentified requests.
Percentage of HR Acuity Client Sites impacted: 3%
Percentage of HR Acuity Client Failed Requests: 0.71%
Resolved
Apr 12th, 2019, 5:55 pm
Due to an outage with Microsoft Azure, HR Acuity was taken offline at 11:30 AM in order to preserve the integrity of client data.
Microsoft Azure Outage: Storage servers in Microsoft Azure’s South-Central US region datacenter began shutting down as a result of unsafe temperatures. This impacted multiple Azure services that depended on these storage servers, specifically: Storage, Virtual Machines, Application Insights, Cognitive Services & Custom Vision API, Backup, App Service (and App Services for Linux and Web App for Containers), Azure Database for MySQL, SQL Database, Azure Automation, Site Recovery, Redis Cache, Cosmos DB, Stream Analytics, Media Services, Azure Resource Manager, Azure VPN gateways, PostgreSQL, Application Insights, Azure Machine Learning Studio, Azure Search, Data Factory, HDInsight, IoT Hub, Analysis Services, Key Vault, Log Analytics, Azure Monitor, Azure Scheduler, Logic Apps, Databricks, ExpressRoute, Container Registry, Application Gateway, Service Bus, Event Hub, Azure Portal IaaS Experiences- Bot Service, Azure Batch, Service Fabric and Visual Studio Team Services (VSTS).
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