Hear from LaQuita Smith-Gary, Director of Global Employee Relations at The Hershey Company, as she discusses how adopting HR Acuity’s platform (specifically managER™) transformed their documentation process, enhanced leadership confidence and drove accountability across people leaders and HR/ER.
LaQuita explores:
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[00:10] Streamlining Employee Relations: LaQuita Smith-Gary explains how rolling out HR Acuity’s managER platform streamlined processes, reduced time management overhead for the ER and HR teams and provided leaders with an on-demand platform to track employee matters.
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[00:33] Elevating Leadership Accountability: The platform empowers people leaders to handle issues directly with expert guidance, raising the level of accountability across the organization’s leadership team.
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[00:56] Real-World Example (Conflict Resolution): A leader faced an interpersonal conflict between two employees and submitted the situation through managER to request coaching.
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[01:26] Targeted Coaching & Positive Outcomes: The ER team provided tailored talking points in the system. The leader gained the confidence to navigate the conversation effectively, resulting in a noticeable improvement in the employees’ interactions.
