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The Enterprise Standard for HR Case Management
Employee relations has evolved into one of the most consequential functions in the enterprise. HR Acuity is the platform that has been there every step of the way, setting the standard for a consistent, accountable approach to managing workplace issues.
Every Case, Every Detail, One Place
Every conversation, document, decision, and outcome centralized in one secure platform with role-based access. The single source of truth your organization has always needed, and never had.
From Reactive to Proactive, Finally
Your data has always had the answers. Now you can see them. HR Acuity’s analytics transforms your case data into a real-time picture of organizational health with exclusive benchmarking, so patterns surface early and risk doesn’t stay hidden.
Best Practice is Now Non-Negotiable
Guided workflows and AI-supported investigation frameworks build around HR Acuity’s proprietary three-step methodology make best-practice the default, so every case is handled with rigor, fairness and defensibility.
Audit-Ready Documentation
Every case captured completely and consistently from the moment it opens – structured for audits, EEOC reporting, and legal scrutiny. When the request comes, you’re not scrambling. You’re ready.
Built for Everyone Who Has a Stake in Getting It Right
From the employee relations leader managing cases to the executive accountable for employee-related risk, HR Acuity gives every stakeholder the visibility, structure, and confidence they need.
For Employee Relations Leaders
One place for every case, decision and document. When something escalates, your audit trail holds up.
For Legal & Compliance
Every case follows a documented, consistent process with role-based access and attorney-client privilege protections built in from the start.
For CHROs
When the board asks about employee risk, you’ll already have the answer. Benchmarking and real-time trends help you spot issues before they become legal risks.
Integrations Designed to Scale
Connect your HR ecosystem, eliminate silos and streamline workflows, so your team can move faster, make informed decisions and lead with confidence.
Every case documented, tracked and resolved in one place. See it in 30 minutes.
Dozens of Resources Built for You
Frequently Asked Questions
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Spreadsheets and HRIS systems weren’t built for the legal exposure that comes with complex employee relations situations. There’s no audit trail, no guided investigation workflow and no way to ensure consistent issue handling. HR Acuity customers have mitigated over $2.4M in litigation risk and seen a 520% ROI or more. When an issue escalates, “we tracked it in a spreadsheet” doesn’t hold up. “We have a secure case file with a complete audit log” does.
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HR Acuity guides teams through three phases: Plan, Investigate, Determine. Planning uses guided templates to structure interviews before they happen. The investigation phase uses built-in protocols, including AI-generated interview questions and investigation planning, to make sure fact-gathering is thorough and fair. Investigators also get AI support for timeline generation and documentation. The determination phase tracks findings and involves stakeholder approvals. Retaliation check-ins also fall under this phase. These steps were built on decades of real-world employee relations experience.
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AI-powered case summaries and writing assistance accelerate documentation, reinforce neutrality, and enhance confidentiality. HR Acuity’s AI companion, olivER, simplifies case analysis and provides instant access to expert guidance. Because HR Acuity believes AI should support (not replace) human judgement, olivER will never make decisions on your behalf and offers explainable suggestions. HR Acuity’s AI was created to support, not replace, human judgement.
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Forward-looking analytics turn trends and patterns into something your team can actually act on. Event-based analytics monitor your employee relations data in real time to track how internal and external events affect case volume and forecast what’s coming. Exclusive benchmarking lets you compare your case data against peers of similar size and industry, with AI-driven best practice recommendations built in.
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Ticketing tools were built to route requests and close them out. They were not built for the nuance and complexity of workplace investigations. A help desk queue has no privilege flag, no guided investigation workflow, no defensible audit trail and no way to separate access by role when a matter is sensitive. When a case escalates to a deposition or EEOC filing, a ticket history doesn’t hold up. HR Acuity was purpose-built for this work. It follows a documented Plan / Investigate / Determine methodology, applies attorney-client privilege that’s more than a check box and gives you a complete audit trail every time.
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Faster than the enterprise software you’re used to. HR Acuity’s white glove implementation team creates a structured timeline aligned to your rollout. You’ll have a dedicated customer success partner from kickoff through go-live, supported by employee relations practitioners who have lived this work. Most teams are running real cases on HR Acuity well before they’d be live on a comparable enterprise platform.