Hear from Dianne Frommelt, Chief Product Officer at HR Acuity, on how HR Acuity is integrating AI into its platform while ensuring that people remain at the center of every decision.
So, we’re using AI in lots of ways at HR Acuity and we have conversations every single day about how we can leverage AI in a meaningful way for our customers within the product to solve real problems. When we talk about how we’re going to use AI in the context of employee relations at HR Acuity, we really think a lot about not replacing what makes an investigator a good investigator, but really augmenting and automating certain manual processes within the product. [We ask] how can we use generative AI to generate things like interview questions or to give you deeper insights into some of your cases?
Or if you were running a report, how do we give you deeper insights into that particular report or help you visualize that data? Again, we can’t replace what good investigators do, but we really have to think about how we augment that for them. A lot of what we hear from our customers is ‘we want to use AI to be a second check.’
So our investigators might come up with a set of questions but then by using our question generator sort of see if they missed anything.So again it’s not about replacing what investigators do but really augmenting it right versus what we see in a lot of our competitors. We are the foremost thought leader in employee relations. Everything that we do is steeped with our best practices in mind and that also includes our AI. The results that you get from AI are as only as good as the prompting, they’re only as good as the data. No one has the expertise that we have to prompt.
