Employee relations leaders from LinkedIn and Lyft explain how switching from spreadsheets and Google Docs to HR Acuity gave them a purpose-built system that centralizes case data, delivers real-time analytics by line of business, supports easy cross-team collaboration and comes with hands-on customer support that tailors the platform to their needs.
Video Transcript:
[0:10] Stacey Tran, Employee Relations & Accommodations Manager at Lyft:
So we’ve been using HR Acuity for about two years or so. We were using Google Docs, and that just wasn’t feasible for creating data points or analyzing any of the important information.
[0:25] Sari Laurila, Global Leader, Employee Relations at LinkedIn:
It’s been over four years now, and until then, we had pretty much been in spreadsheets. That’s how ER cases had been tracked and managed, and pivot tables were created to build the analytics.
[0:42] Stacey Tran, Employee Relations & Accommodations Manager at Lyft:
We sourced a couple of companies and really liked the fact that HR Acuity had the ER mindset in mind, and it just really had all of our needs met.
[0:53] Sari Laurila, Global Leader, Employee Relations at LinkedIn:
One of the key things I love about the HR Acuity product is it’s focused on the employee relations case, so every section and detail important for your ER cases is rolled into it.
[1:05] Stacey Tran, Employee Relations & Accommodations Manager at Lyft:
We’re able to pull data based on lines of business or organizations. Then we can go back to our partners and talk about what’s working, what isn’t and some of the trends we see.
[1:18] Sari Laurila, Global Leader, Employee Relations at LinkedIn:
You can track a case, you can share it with other HR practitioners on my team, and it’s the easiest way to pull analytics when we’re doing our quarterly dashboards.
[1:31] Stacey Tran, Employee Relations & Accommodations Manager at Lyft:
All of our ER partners don’t sit in one location, so if another employee-relations manager is working on a case, it’s easy for me to go into the system, type in the person’s name and see all the information listed in HR Acuity.
[1:47] Sari Laurila, Global Leader, Employee Relations at LinkedIn:
What I really appreciate is that HR Acuity, as a team, really partners with us, so we’re not left alone. That’s huge for making sure we can customize it for LinkedIn and ensure that we’re meeting LinkedIn’s needs.
[2:01] Stacey Tran, Employee Relations & Accommodations Manager at Lyft:
I love working with the HR Acuity team because there’s always a partner ready to help with whatever’s going on in the system. In other HR systems I’ve used, you log a ticket and maybe hear back in 24–48 hours. With HR Acuity, assistance is quick and right there, whatever our needs may be.
