"Experience itself is the teacher. You learn by doing in HR."
In this episode of DriveThruHR, Michael VanDervort and Robin Schooling engage with Rebecca Trotsky, Chief People Officer at HR Acuity, discussing the evolution of employee relations, the importance of talent development, and the role of technology in HR.
They explore the significance of communities like empowER in improving HR practices, the necessity of continuous learning, how HR tech has changed employee relations, and the adaptability of HR professionals across various industries. The conversation ends with a fun speed round of HR-related questions, emphasizing the human aspect of HR and the employee experience.
Key Takeaways
- Employee Relations is Now a Strategic Function. Employee relations is emerging as a critical, standalone function with the power to influence trust, reduce risk and deliver measurable business outcomes.
- Metrics and Key Performance Indicators are Critical. One of the most significant gaps in employee relations maturity is the lack of standardized performance metrics, which are critical to demonstrating ER’s value.
- Consistency Builds Trust in Employee Relations. Consistency in handling investigations and employee relations ensures fairness and builds credibility within the organization.
Actionable Steps
- Audit Your Employee Relations Function. Evaluate where your organization’s employee relations function stands in its maturity. Take HR Acuity’s ER/Q Quiz →
- Establish and Track Key Performance Indicators. Start small, choosing a few meaningful metrics, such as resolution time or repeat issue rates, and begin tracking them consistently. 10 KPIs in Employee Relations You Should Be Tracking →
- Join a Professional Community. Collaborating with fellow ER professionals provides fresh perspectives and best practices for nuanced workplace situations. Become an empowER member →
