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Fundamentals of Conflict Resolution: Mediation Training  

REGISTER IN EMPOWER

Effective conflict resolution is a cornerstone of strong employee relations—and a critical skill set for all employee-facing professionals. For our inaugural training through the empowER™  community, we’re bringing you training on a topic many members have told us is both invaluable and often missing: mediation. 

Led by Jeremy Pollack – conflict resolution consultant and CEO of Pollack Peacebuilding Systems – this practical, hands-on training equips ER practitioners with the tools and confidence to navigate interpersonal disputes and respond to conflict with clarity and neutrality. Participants will learn techniques to guide employees toward productive dialogue to foster a culture of accountability and build stronger workplaces – one conversation at a time. 

Course Overview:  

  • Cost: $300 
  • Exclusive for HR Acuity Customers: Register two team members and get a third for free! 
  • PDC: Earn 6 SHRM and HRCI recertification credits for attending 
  • Capacity: 100 participants 

Workshop 1 (September 16, 12:00 – 2:00 PM EST) 

Conflict Resolution 101: The Fundamentals 

  • Dive into the core principles of conflict resolution, exploring the role of psychological needs, assertion messages and how to adopt the mindset of a peacebuilder. 

The 7 Cognitive Biases That Lead to Conflict (And What to Do About Them) 

  • Learn to identify the seven most common cognitive biases that contribute to workplace conflict – and practical strategies to manage them. 

Workshop 2 (September 30, 12:00 – 2:00 PM EST) 

Coworker Mediation Techniques: Helping Employees Resolve Conflict (PART 1) 

  • Understand the basics of conflict and how it should be perceived and how to find clarity and alignment during mediation. 
  • Apply the skills learned with real-world roleplay. 

Workshop 3 (October 14, 12:00 – 2:00 PM EST) 

Coworker Mediation Techniques: Helping Employees Resolve Conflict (PART 2) 

  • Understand the mediation process and sequence and how to arrive at solutions and accountability. 
  • Apply the skills learned with real-world roleplay. 

Note: This training is available exclusively through empowER—HR Acuity’s free community for employee relations and HR professionals. Joining is quick, easy and completely free. Join empowER to get started.  

If you have any questions, please contact mmulvey@hracuity.com. 

In the event that you need to cancel your registration, your payment will be credited toward a future training course. 

Credentials  

  • Ph.D., Psychology, Grand Canyon University 
  • Master of Arts (M.A.), Anthropology, California State University Fullerton 
  • Master of Arts (M.A.), Negotiation, Conflict Resolution, & Peacebuilding, California State University Dominguez Hills 
  • Associate Certified Coach (ACC), International Coaching Federation 
  • Certified Organizational Development Coach (CODC™) 
  • Certified Clinical Trauma Specialist – Individual (CCST-I™)