When employees report allegations or complaints, how do you investigate? Follow these time-tested best practices, even in the new normal.
Employee relations data is vital in getting started on anti-racism and D&I efforts in your organization. HR Acuity CEO Deb Muller provides five ways to use your ER data to act now to identify and root out racism and bias in your workforce.
Employee relations is like painting. It takes best practices, techniques, and it helps to keep the big picture in mind. Here are five lessons Deb Muller learned in the (virtual) studio that relates to employee relations.
The pandemic, racial inequality and remote working have changed the role of employee relations and heightened the importance of HR Analytics.
The benefits of investing in ER technology far outweigh the costs for organizations as the increase in employee investigations rise.
Natalie Ivey shares best practice and tips every HR Leader needs for handling employee complaints.
Pat McParland chats with our VP of Product, Dushyant Zutshi on the product roadmap and how employee relations data is creating an insight- driven workplace.
Suzanne Lucas, The Evil HR Lady provides insight on what employee experience will look like post-COVID and the boundaries employees need to implement.
It's time to take action and end systemic racism in the workplace. Read more from HR Leaders on how to start to conversation and create safer workplaces.
HR expert Suzanne Lucas discusses what the findings of the Fourth Annual HR Acuity Employee Relations Benchmark Study mean to ER and HR Leaders.
HR Acuity CEO Deb Muller takes a look at the key findings of the Fourth Annual Employee Relations Benchmark Study.
HR Acuity CEO Deb Muller speaks out about what we can do to spark dialogue about racism at work.
Resilience, Recovery and Reimagining – Perspective on How HR Leaders Can Survive and Thrive through the Pandemic: Part 2
HR Acuity CEO Deb Muller spoke to HR strategist Nancy Altobello about COVID-19 pandemic recovery and HR learnings. Read part 2 of the interview here.
The pandemic isn't over and nor are the questions. See what our employee relations experts have to say on performance management, furloughs and more.
Layoffs, furloughs, return to work... stress levels are at all-time highs. How can employee relations leaders help teams deal with mental health issues?
Resilience, Recovery and Reimagining – Perspective on How HR Leaders Can Survive and Thrive through the Pandemic: Part 1
HR Acuity CEO Deb Muller spoke to HR strategist Nancy Altobello about her three-part pandemic framework: resilience, recovery and reimagining. Read part 1 of the interview here.
What will the world -- and human resources -- look like after COVID-19? "Evil HR Lady" Suzanne Lucas explores the new normal.
How can you manage employee relations in the COVID-19 pandemic environment? Get tips from HR Acuity Vice President of Client Success Mimi Larkin.
Employee relations specialists and leaders, you're answering COVID-19 questions, but you need help too. Get answers from our panel of HR experts.
Improve the employee experience and manage organizational risk when you address and document these common employee relations examples.
Exclusion in the workplace can take on many forms, but no matter how it happens, it should always be documented and investigated. Be aware of these five types of bullying.
Learn what behaviors constitute a hostile work environment so you're ready to a conduct fair and thorough investigation if your employee files a complaint.
From adhering to proper timelines and asking consistent interview questions, follow these six best practices to conduct fair HR investigations in the workplace.
As an employee relations specialist, you are not exempt from the stress of COVID-19. Here are 5 ways to manage a human resources crisis while also taking care of yourself.
As COVID-19 continues to change the workplace, here are best practices for employee relations professionals to communicate with their team.
Learn the importance of exit interviews to risk management across the enterprise and how to conduct them with consistency to improve your organization.
Our step-by-step guide offers sample workplace investigation questions to help your organization can conduct fair and effective interviews with the accused.
The National Labor Relations Board issued new rules and regulations on determining joint-employer status and providing confidentiality in workplace investigations.
Employee relations leaders are facing changing workplaces, from employee activism to creating positive employee experience. Get advice for leading change.
With the digital transformation of HR, employee privacy & data privacy concerns are growing. What is the future of compliance in the workplace?
While investigations are challenging, having a good plan and a core set of questions for interviewing complainants can help investigators resolve matters as quickly as possible.
Follow these 10 steps to ensure a successful technology adoption using validated change management principles.
From employee assistance programs to new technology, we share 4 of the latest HR trends that will help you to create a more efficient workplace this year.
Our survey found workers are hesitant to report misconduct at work. Having a workplace investigation process that is fair makes companies attractive.
Managing employee relations requires heart, specialization and best practices to elevate the conversation. Read more from our CEO Deb Muller.
Learn how HR technology can greatly enhance the investigations process, build trust in the workplace, and improve efficiency for everyone involved.
See how family-owned convenience store chain manages employee relations with HR Acuity in this customer profile.
Employee relations is like cooking. It takes best practices and techniques. It's an art and a science. It requires learning, data and sharing. Learn more from HR Acuity CEO Deb Muller.
On the second anniversary of the #MeToo movement, we evaluate the impact on employees and the way they now feel about coming forward with workplace issues.
Many of us endure mental health challenges at work that aren’t easy to see. Mental health initiatives are an investment no company can afford to ignore.
The makeup of our workforce is rapidly changing from its traditional structure. Companies must draw lines in the sand between employees and contractors, or risk some rather costly consequences.
New workplace fairness acts are arising in reaction to #MeToo. Here’s how you can make sure you comply and create a harassment-free workplace.
Ultimately, decisions need to be made by humans for the benefit of humans. Here’s what the future of work looks like in terms of artificial intelligence in HR.
Team Member Profile: Sue Bowens, Client Engagement Manager, Joins People and Technology for Great Relationships
Meet Sue Bowens, client engagement manager at HR Acuity. Sue says her background is a “marriage of people and technology” and she excels at building relationships.
Mishandling a crisis in the workplace due to employee behavior can be costly. Learn how you can be prepared, transparent and wise as an HR professional.
Addressing problems, or whistleblowing, in the workplace shouldn’t be an avoided topic. Here’s how to encourage your employees to do so and help your business.
Holistic, Strategic Employee Relations: 5 Key Findings from the 3rd Annual HR Acuity Benchmark Report
Top 5 emerging trends in employee relations that can help your organizations run efficiently and effectively.
Need to conduct a workplace investigation? Read our expert guide on how to get it right and ensure a fair outcome
See the 5 key takeaways from HR Acuity's 3rd Annual Benchmark Study. The report includes data from 158 companies & identifies best practices and trends.
Improving your human resources department isn’t about throwing away what’s not working, it’s about fixing what’s broken and making it even better.
There may be no other industry that confronts quite the array of employee relations challenges seen in healthcare. Here are five employee relations challenges confronting healthcare now and set to try human resources for years to come.
Chatbots can be helpful in everyday life, but not when it comes reporting sexual harassment in the workplace. These processes call for human interaction.
What types of HR data are organizations collecting, and why? We decided to ask to help direct your own company’s efforts.
Meet HR Acuity lead developer Pradipta Ghosh. He joined the team in 2016 and has been driving growth and making our product secure for clients ever since.
What the latest EEOC Statistics reveal about sexual harassment in the workplace and what businesses need to do differently
HR Acuity surveyed ER professionals at 158 organizations on their use of data, tech, and metrics. We outline 3 key takeaways to help improve your organization.
How are organizations using employee relations analytics to create better employee experiences and drive business growth?
We've noticed five emerging HR trends that are top of mind for leaders. See how they are transforming organizations and their protocols for the better in 2019.
HR Acuity Announces New SaaS Solution to Address Rising Harassment and Workplace Risk in Smaller & Mid-Size Businesses
HR Acuity announces Essential Edition, a SaaS solution for small & mid-sized businesses struggling to address employee issues in a post-#MeToo environment.
Is your organization still using manual systems to document workplace issues? Here are ten reasons why it's time to adopt employee relations management technology.
HR Acuity Team Member Profile: Lisa House, Senior Product Specialist & Black Belt in Customer Success
We're kicking off our new series of team member profiles with Lisa House, Senior Product Specialist. Lisa joined the team in 2012 and has been earning her black belt in customer success ever since. Learn about her knack for problem solving and why she's passionate about the work she does at HR Acuity.
Did the #MeToo movement make a lasting impact on company policy and culture? We talked to HR leaders about changes taking place within their organizations.
Good HR reporting can give you invaluable insight into what’s going on in your organization. We outline ten HR reporting trends that you should be analyzing in 2019.
As more states legalize marijuana, many companies have given up on drug testing employees. Learn more about your obligations as an employer and how to establish drug policies in the workplace.
Learn how TIAA, a Fortune 100 financial services organization, elevated their leadership team by creating the Chief Employee Relations Officer role.
Nearly a Year After #MeToo - Lessons Still to be Learned
Key Steps to Ensuring Honesty During Investigations
Creating a positive employee experience usually focuses on perks and benefits, but what happens when an investigation is needed? Create a culture where employees report incidents, knowing that issues
Female academic faculty face harassment at levels second only to the military. Employers need to take a hard look at how they address sexual harassment, how they enable female employees and students t
How often have your managers presented a plan to fire a problem employee, when the employee’s performance records on file are stellar? Learn the best ways to capture and store performance information
Expenses add up fast for employment litigation cases. Does your organization track time, legal fees, and other associated costs? It makes sense for employers to know these costs for planning purposes.
Reasonable accommodation can be a tricky issue for employee relations. Good legal counsel can provide perspecitve, but these practices that can also help simplify the process of accommodating employee
A reduction in force (RIF) is painful for employees receiving the decision, and remaining employees face low morale and higher demands. Employers should think critically and creatively when consideri
You’re deep into the investigative process - interviewing witnesses, gathering evidence and capturing your findings. At what point do you loop the manager in and to what degree? Read on to find out ho
Evidence shows a positive work environment fosters employee engagement and boosts productivity, thereby making a company more profitable. Here are metrics and methods HR professionals can use to contr
While some humor can have a positive impact on the workplace, inappropriate humor has nothing but negative consequences. Understanding the difference between the right and wrong way to use humor is cr
Many employers find it tricky to navigate what is a reasonable accommodation and what isn't, especially with increasing requests for accommodations for health concerns that are not as clear. Learn how
As a decades-old movement is revived, here's what HR and ER must do to create a proactive plan to handle #MeToo incidents and change workplace culture.
This post is brought to you by Wendy Silver, Founder and President of Beyond the Workplace, LLC- thanks for sharing your thoughts Wendy! I am always i ...
How a company is structured and managed affects employee direction and motivation. Similarly, a company's employee relations strategy needs to take into account the type of structure. Here are the cha
During workplace investigations, noting body language is as important as listening to a person's words. These nuances can be indicators that more questioning should occur and can guide decisions made
Workplace investigations always involve evidence. All physical, documentation and testimony evidence must be collected and managed in different ways. The evidence must also be protected and leveraged
Unethical behavior can negatively impact a company and tarnish its reputation. When an ethics investigation arises due to misconduct, the HR leader must work with their boss towards the best possible
Three generations are now in the workplace together and the youngest has created quite a stir. Millennials have been painted as conflict-averse. True or not, proper coaching and encouragement can guid
You’ve known for some time that a certain employee and his boss aren’t getting along. You have valuable advice for both parties but hoped they could w ...
Rapid growth can be both exciting and stressful for all departments in a company, including HR. Here are some strategies HR leaders can use to prepare for change and navigate their company through a t
As businesses become more complex, many are shifting responsibilities in an effort to find the right balance between personalized service and cost sav ...
Effective employee relations efforts foster mutual respect and trust between employee and employer. Environments where employees have confidence in le ...
HR leaders and employee relations professionals find dealing with legal can be a wild card in the investigation process. This interview with Jamie Brabston, Sr Legal Consultant at Redstone Government
Company leaders set an organization’s standard for values, but it’s the responsibility of HR leaders to focus on how behavior and decisions impact the culture. Here’s how HR can hold C-level executive
Although illegal, retaliation can still occur at work. Consider these best practices for establishing protocols and monitoring signs of retaliation for a fair and productive workplace.
Bias in the workplace can be hard to track. Fortunately, an employee relations management system can help employers identify and prevent bias in the workplace to enable fair treatment for all employee
Attorney-client privilege is an important legal privilege available to individuals and businesses alike. To protect this privilege and ensure confidentiality, here’s what HR leaders need to consider.
Employee burnout is a significant threat to workforce engagement. Avoid stress and frustration by considering these practices.
It’s no surprise that establishing a culture of mutual respect is a good employee relations practice. Less obvious are the positive outcomes, such as higher employee engagement and productivity.
An effective whistleblower program not only mitigates risk, it also creates a fair work environment in which employees feel safe. Here’s what to consider when creating one.
In addition to reducing risk, there are other positive outcomes business leaders want from a strong investigation program. Here’s what your program should do to create a better work environment.
Quality employee performance documentation both protects a company from future litigation and benefits its employees by providing feedback for improvement. Many companies are moving away from the trad
Investigations are one of the least-loved aspects of employee relations, yet my hypothesis is that if HR leaders took more time to properly plan and carry out investigations, it would dramatically imp
Investigation protocols are a set of standard statements that publicly explain the process and expectations that guide the process. Once they’re put in place, they exert tremendous power in making sur
HR professionals in the role of Investigator are under enormous pressure: by concerned employees asking for case updates and by management looking to quickly conclude the investigation and move on.
Employee Relations technology provider HR Acuity recently released the findings of its inaugural 2016 Benchmark Study.
When the decision is reached to conduct an investigation, several processes are activated.
Employees play a major role in the diversity and inclusivity of office environments.
A thorough investigator has the responsibility to analyze the facts as uncovered, assess the credibility of the parties involved and come to some reasonable determination – even in a “he said, she sai
Managing employee relations can be challenging, especially when one employee accuses another of serious allegations. Learn how to handle “he said, she said” situations in a consistent and fair way.
Open a laptop and load your spreadsheet of choice. What you’ll see is a compilation of data that is probably 13 columns across and about 37 rows deep. ...
In reality, the negatives of permitting nepotism in the workplace far outweigh any positives, and an anti-nepotism policy has become an essential component of employee relations best practice.
The Fraud Triangle is a well-known concept that has its roots in criminology. Largely attributed to researcher Donald Cressey, he believed that people ...
Remember the childhood playground game, Red Light–Green Light? One person gets to be the traffic light and stand at the front with his/her back facing ...
Bad headlines drive readership, and stories about people have the added advantage of tugging on our emotional heartstrings as well. In a recent articl ...
Big data is slowly permeating the workplace. Managers are tracking engagement, enterprise platforms are monitoring employee social media activity, wor ...
With the close of 2015, many of us are reflecting on the year that passed and, of course, the one that lies ahead. The employee relations landscape ch ...
From same-sex marriage benefits to protecting employee confidentiality in a workplace investigation, the employee relations landscape is in constant f ...
The green and black headline announces, “TATTOOS. Yes!” and is accompanied by a thumbs up graphic sporting a coffee cup tattoo on the wrist. Along wit ...
Aging Americans are working longer – a lot longer. By 2022, almost 32% of the population between 65 and 74 will be working – almost double the labor p ...
The Role of Data-Driven Insights in Employee Relations
In a response to an inquiry by three U.S. Senators, the Office for Civil Rights (OCR) admitted that the average duration of a Title IX investigation ...
Can a casual comment at the water cooler land you in hot water with your employer? How about if you tell a group of co-workers a joke laced with foul ...
Hiking through the mountains with a tour guide from a well-known travel company, I learned that the company recently asked all of its guides not to sh ...
There is no doubt that the debate over medical marijuana has heightened public awareness and played a role in shifting sentiment, but the issues surrounding medical cannabis remain complex.
Are Title IX Coordinators the answer to the growing wave of litigation on American campuses? They are certainly part of the solution, but the responsibilities inherent in the job are vast.
According to a survey by Captivate, a digital media company, over half of employees spend time in the office on their Facebook, Twitter or other socia ...
DON’T rush. Create a plan for your investigation by identifying what issue(s) you are trying to resolve, what documents to review and who to intervie ...
The UPS case should be collaboratively discussed by every HR and management team in the country because employee relations is about people, not just the technicalities of HR policy.
Companies able to maintain a culture of diversity and inclusion attract the top talent.
A defensible workplace investigation case file includes a comprehensive investigation report, interview notes and supporting documentation.
Some outwardly trivial employee behaviors may be more serious than you think, and with the appropriate workplace guidelines in place, companies can take legal recourse to combat them.
Engaged employees, or employees that are emotionally committed to their company and its success, are hugely impactful to the organization’s bottom line. Here are 5 reasons why employee engagement rea
The recent Intuit 2020 Report: Twenty Trends that will Shape the Next Decade highlighted an incredible, emerging workplace trend.
As technology continues to pervade both our everyday lives and the workplace, it ushers in a whole new set of employee relations issues for companies as well.
Title IX underpinned a move to ensure women athletes would have equal access to sports facilities and scholarship funds as well as comparable coaching to their male peers. But there is far more to Tit
People often evaluate the success of a new company in terms of its growth rate. In fact, I recently read an article which focused on whether year-on-y ...
You might think that social media has no bearing on this particular section of HR, but you’d be wrong.
When a problem employee files a complaint, the severity and complexity of the investigation automatically increases. Find out how to manage the situation.
In 2010 retaliation claims surpassed race discrimination as the most common type of charge filed with the US Equal Employment Opportunity Commission (EEOC).
There are a myriad of to-dos for Human Resources when a new hire comes on, but the most important step of onboarding a new employee is the post-hire interview.
Patterns of behavior can occur in individuals, in teams and in entire departments, and they can be really tough to identify if you don’t know what to look for. Learn how to recognize them.
To employees, HR could be the person they see only when something goes wrong. We‘re there when someone gets fired, during exit interviews, disputes and almost every talk behind closed doors. It’s easy
In this series, I would like to define the risks, explain and identify the impact and provide actionable advice on how to take control within your organization.
A strong employee relations strategy creates an environment that delivers what people want now or in the near future. Learn how to evaluate your success.
HR stories make the news every day, from disgruntled employees to legal precedence, but it’s easy to find the lessons hidden…if you’re looking. Learn from these crazy situations and use your knowledge
The exit interview can unlock potentially valuable information that may be used to promote an employee retention strategy. Read on to learn ways to make the most of the exit interview, from an HR pro
Documentation is the backbone of an internal investigation – it represents research, interviews, data compilation and more. Learn about some of the different types of documentation in workplace inves
Conducting workplace investigations involves gathering a lot of firsthand information from employees who are involved or are witnesses to the subject of the investigation. Here's a list of five questi
Maintaining a few foundational principles in workplace investigations can reduce the risk of litigation and compliment instead of erode employee relations. Let’s explore a few of those areas.