How Waymo Reduced Employee Relations Reporting Time by 92% with HR Acuity 

• The Customer: Waymo (Waymo is a technology company reimagining how people move. Powered by advanced AI and supported by 2,000+ employees, Waymo is building autonomous driving technology designed to make transportation safer for everyone.)  
• The Challenge: A tool retrofitted for employee relations without purpose-built security or reporting, leading to gaps, risk and inefficiency.
• The Solution: HR Acuity’s purpose-built case management and investigations platform with AI-powered insights (olivER™, HR Acuity’s AI companion).  
• The Outcome:  Reporting time reduced by 92%, with enhanced data security and seamless eNPS feedback embedded in every investigation. 

"HR Acuity was absolutely the right choice for our employee relations team — and our entire organization."

Read Waymo's Customer Story

The Challenge: General Tools Create Specific Risks 

Before partnering with HR Acuity, Waymo’s employee relations team relied on a tool that was repurposed for employee relations but not built for it. This created significant friction: 

• Inefficient Reporting: Generating a single update report took up to 3 hours. 

• Security Concerns: Company-wide systems (like ServiceNow) posed potential risks regarding permission controls for sensitive ER data. 

• Manual Tracking: Tracking multiple subjects and complainants required time-consuming manual workarounds. 

As Desiree Coe, Employee Relations Partner at Waymo, shared, “We were really concerned about going with a full company-wide system and dealing with security and permissions issues. Having a system owned by the employee relations team and purpose-built for our needs gives us real peace of mind.” 

The Solution: A Purpose-Built Platform 

Waymo selected HR Acuity to centralize case management and ensure enterprise-grade data security. Key features implemented included: 

• Role-Based Access Control: Allowing legal, HR and accommodations teams to collaborate securely without exposing sensitive data. 

• AI-Powered Assistance (olivER): Providing AI-powered in-platform guidance and recommendations to maximize efficiency. 

• Integrated eNPS: Capturing employee sentiment and feedback directly within the investigation lifecycle. 

The Results: 92% Efficiency Gain  

The transition to HR Acuity, a specialized employee relations platform, delivered immediate, quantifiable ROI. 

“I’ve never felt this supported by a case management system. I love that I can run a report and see, within a single investigation, how many subjects and complainants there are.” — Desiree Coe, Employee Relations Partner, Waymo 

"HR Acuity was absolutely the right choice for our employee relations team — and our entire organization."

Read Waymo's Customer Story

Why It Matters: Waymo Leveraging Purpose-Built Employee Relations Tech 

• Generalist ticketing platforms like ServiceNow often fail to meet the strict legal privilege requirements of the employee relations team, whereas specialized, best-practice embedded software like HR Acuity excels.  

• Automated case management creates cleaner data sets, allowing organizations to move from reactive investigations to proactive risk prevention. 

Frequently Asked Questions (FAQ): Waymo & HR Acuity  

Why did Waymo choose HR Acuity over ServiceNow?  

Waymo needed a system specifically designed for employee relations that offered stricter role-based access and security than general company-wide platforms like ServiceNow could provide.  

How does HR Acuity help organizations with employee relations and organizational health analytics?  

HR Acuity reduced Waymo’s reporting time by 92%, allowing the team to pull comprehensive analytics in 10-15 minutes instead of hours. 

Does HR Acuity use AI in employee relations?  

Yes, Waymo utilizes olivER, HR Acuity’s AI companion, to gain in-platform guidance, recommendations and best practices to maximize efficiency. 

Case Study Summary: Waymo & HR Acuity 

This case study highlights how Waymo, a leader in autonomous driving technology, transformed its employee relations (ER) operations by moving from a repurposed, general-purpose system to HR Acuity’s purpose-built employee relations case management platform. 

• The Challenge: Waymo’s employee relations team relied on a tool that was not designed for ER case management. As a result, reporting was highly manual, security and permissions were difficult to manage, and generating a single update report could take up to three hours. These limitations created inefficiencies and introduced potential risk when handling sensitive employee relations data. 
• The Decision: Waymo evaluated alternatives, including company-wide ticketing platforms such as ServiceNow, but required a solution specifically designed for employee relations. Key decision factors included role-based access controls, support for attorney-client privilege, centralized investigations and defensible data practices owned by the employee relations function.
• The Solution: Waymo selected HR Acuity, a purpose-built employee relations case management platform, to centralize investigations, streamline reporting and improve data integrity. With intuitive workflows, configurable case types and secure access controls, HR Acuity enabled legal, HR and accommodations teams to collaborate while protecting sensitive information. Waymo also leveraged olivER™, HR Acuity’s AI companion, to support in-platform guidance and best practices. 

• The Outcome: By implementing HR Acuity, Waymo reduced ER reporting time by 92%, cutting report generation from hours to minutes. The team gained access to cleaner, more reliable data, improved visibility across investigations and the ability to capture employee Net Promoter Score (eNPS) feedback directly within the case lifecycle. These improvements enabled faster insights, greater confidence in reporting and a more proactive approach to employee relations risk management. 

Why It Matters 

Waymo’s experience demonstrates how purpose-built employee relations technology can deliver measurable efficiency gains while strengthening data security, compliance and organizational insight. For enterprise HR and employee relations teams, moving away from repurposed systems enables more consistent processes, trustworthy analytics and better outcomes for both employees and the organization. 

Ready to see how HR Acuity can help your team reduce reporting time and supercharge your employee relations function? Get a demo today.

"HR Acuity was absolutely the right choice for our employee relations team — and our entire organization."

Read Waymo's Customer Story