🧭 What’s the Real Gap in How People Leaders Handle Employee Issues?
Most companies think training and toolkits are enough to prepare managers to deal with workplace issues. They’re wrong. Our latest report, People Leaders and the Gap in Managing Employee Issues, reveals that while 85% of organizations offer resources, 93% of people leaders still rely on risky, manual methods like spreadsheets and email. This asset is a must-read for CHROs, HR tech buyers, employee relations (ER) professionals and HR ops leaders looking to drive scalable, compliant and consistent manager practices — especially in hybrid and remote environments.
🧠 What Is the “People Leader Readiness” Gap?
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People leaders believe they’re equipped to manage employee issues.
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ER professionals overwhelmingly disagree — only 2% say managers document issues well.
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Poorly handled issues damage morale, productivity and retention.
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Hybrid work compounds the problem: 65% say it’s harder to manage issues remotely.
Bottom line: There’s a dangerous disconnect between perception and practice — and it’s putting your employee experience and legal risk profile at stake.
🎛 What’s Broken in the Current Approach?
Why Toolkits and Training Don’t Solve the Problem
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Resources are often forgotten or unavailable in the moment of need.
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Documentation lives in disconnected formats — emails, Word docs and spreadsheets.
What Happens When Leaders Use Modern Tech Tools?
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ER confidence jumps 20+ points when managers use tech-based issue management.
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These tools deliver structured guidance, secure documentation and real-time visibility.
✍️ What You’ll Learn in this Report
Zero-Support Scenarios
Why managers avoid ER help, and how that leads to uneven treatment and higher risk.
System Failures
How disjointed documentation opens companies to compliance exposure.
Remote-Work Risks
Why distributed teams face a steeper hill — and what tech mitigates that.
Benchmark Gaps
Data-backed insight from 788 managers and ER pros: what’s working, what’s failing.
✅ Best Practices for Scaling People Leader Capability
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Don’t rely on self-serve portals or PDF toolkits alone.
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Integrate issue documentation into daily workflows.
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Use tech to flag inconsistencies, track repeat issues and surface early warnings.
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Empower managers with real-time coaching — not static guidance.
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Make it easy for ER to see patterns and step in before small problems escalate.
🔒 Get the Full Report
Unlock exclusive insights from 788 professionals on how companies are (and aren’t) equipping people leaders to manage employee issues. See the data. Spot the gaps. Make your managers trusted partners — not compliance risks.
