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Conflicting Views on When Employees Trust AI, Managers

Oct 21, 2019

Here’s a conundrum: One report says 67 percent of workers prefer to report inappropriate behavior to their manager rather than through any other channel. Meanwhile, another report says 64 percent trust robots more than they do their managers.

The first study is the Employee Experience Survey from employee relations and investigations management platform HR Acuity. The second is the AI@Work study from Oracle and research firm Future Workplace.

To be fair, HR Acuity’s survey was narrowly focused and AI@ Work didn’t delve specifically into reports of bad behavior. But the disparity in how employees perceive their managers, and how those perceptions may be influenced by circumstance, is worth considering.