TL;DR: After two decades of handling employee relations cases “in a vacuum,” Deb Muller founded HR Acuity to bring strategic consistency and technology to how organizations address workplace issues—driving better outcomes for both organizations and employees.
Video Transcript
[0:00] Hi, I’m Deb Muller, and I’m the founder and CEO of HR Acuity, and I’m here today to talk to you a little bit about why I founded the company. After 20 years of HR experience in different organizations and roles, I spent a lot of time on what we called employee relations. Those were when things didn’t go right at work—if an employee veered off path from what we expected, or maybe something happened and there was an altercation, a miscommunication or an allegation of something in the organization—we dealt with it. I dealt with it by myself, based on my own learnings, kind of in a vacuum. We dealt with it, it went away and we moved on to the next thing.
[0:45] It wasn’t strategic, there was no consistency, there was no technology. But I felt that if we looked at employee behaviors—when things went right at work and when they went wrong—and we started to get a little more prescriptive about being consistent in how we treated our employees when things go bad, we’d have better outcomes. Better outcomes for the company, better outcomes for the employee and together everybody would win.
