TL;DR: LinkedIn’s Senior Employee Relations Business Partner Monica Gollins says HR Acuity was quick to implement, highly customizable and far easier than generic ticketing tools. The platform gives her team consistent, data-driven workflows, lets them spot trends early and provides ongoing hands-on support—helping LinkedIn resolve issues fairly and proactively while keeping employee data and insights intact.
Video Transcript
[0:04] I’m Monica Gollins, Senior Employee Relations Business Partner at LinkedIn. I’ve been here about five and a half years. We are a company of about 15,000 employees located in more than 30 countries throughout the world. Our mission is to connect the world’s professionals to be more productive.
[0:22] As an employee-relations business partner we are a neutral fact-finder. When issues are raised we come in with a lens that isn’t in the day-to-day of the business, so everyone gets a fair experience when we look into those issues.
[0:35] We wanted to implement a practice where we could have consistent approaches to what we track and how we report that information. We looked at other systems that were really just in a box—you couldn’t customize the different options.
[0:55] The implementation process for HR Acuity was so easy. We joke that our HR IT team told us it would be difficult and that every vendor says it’s easy. It actually was very simple. The HR Acuity team helped us step by step with the right tools and resources to make sure we thought of everything as we rolled it out.
[1:15] HR Acuity understands the cyclical nature of employee relations, performance management and the other activities we deal with daily. Unlike a ticketing system that’s purely open-and-close, HR Acuity connects into LinkedIn’s mission because we take this data to get more predictive—providing a healthier experience for all employees.
[1:38] We can get a glimpse ahead, understand where we can help someone before getting into the more serious steps of performance management. We rolled out a soft launch and tweaked it along the way during the first six months to a year without losing any meaningful data already entered.
[2:05] The beauty is that even post-rollout we continue to have amazing service from the HR Acuity team on a day-to-day basis. There is such a focus on making sure employers approach topics consistently, and HR Acuity lets you implement that consistency in a way that is easy and simple to use. It’s a tool I’m so glad we implemented—and I haven’t looked back.
