Healthcare Case Study

A renowned network of hospitals lacked a consistent methodology for the management of employee-related events including documentation protocols, conducting workplace investigations and compliant reporting. Using Excel spreadsheets, color-coded files and even handwritten notes, human resources (HR) at each hospital operated independently, collecting their own employee-related event data. Compounded by differing levels of staff training, ability and experience amongst human resource units, the hospitals lacked consistency in their employee relations practices creating potential risk to the network.