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Having recently undergone a furlough that included both instructional and non-instructional staff, a respected East Coast university experienced a surge in litigation claims alleging age and gender discrimination. Even before the layoffs, the university had received more employee-related claims in five years than it had seen in the previous 25 years. Compounded by the complexity of a unionized environment with distinct grievance processes and a decentralized documentation process, human resources at the university was struggling to manage the investigation and documentation of employee- related misconduct allegations.
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