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Recorded Webinar

Expert Webinar: How to Effectively Handle Employee Complaints- A Crash Course on Conducting HR Investigations


Natalie Ivey


Deb Muller

CEO of HR Acuity

HR and Employee Relations professionals deal with employee complaints all the time. But do you know what to do when a complaint requires an investigation, or even how to identify what kinds of complaints should give rise to an investigation? If you don’t, you’re not alone—many professionals have not had the proper training in how to conduct effective investigations.

Join author and expert speaker Natalie Ivey, MBA, SPHR, SHRM-SCP and HR Acuity CEO Deb Muller in this interactive session to improve your skills as an investigator, gain a better understanding of the HR investigation process and acquire valuable tips and best practices.

This session is a must-attend for HR professionals who are responsible for handling employee relations issues. We will discuss:

  • The most common types of investigations and trends affecting HR and ER investigation practices
  • How you can stay current with the latest policies and laws
  • Best-practice methods for handling an employee complaint and conducting witness interviews
  • How to create a confidential document retention and case management process

Our guest speaker, Natalie Ivey, is President and CEO of Results Performance Consulting, Inc., (RPC) a company she founded in 2002.  Natalie assists clients in minimizing risk exposure in employment practices and conducting internal investigations. She also helps clients develop internal capabilities within HR, risk management, and ethics departments to improve compliance with U.S. laws and increase effectiveness in managing investigations involving allegations of harassment, discrimination, retaliation, and workers’ compensation and disability fraud.

Natalie is the author of two books, including How to Conduct Internal Investigations: A Practical Guide for Human Resource Professionals, which has received great book reviews in both the Society for Human Resource Management’s publication, HR Magazine, and ASIS International’s publication, Security Management magazine.

Deb and Natalie will take questions in addition to this educational session.

Watch On-Demand!