HR Acuity Logo
Prove the ROI of Employee Relations Technology for Your Organization

Centralization: Employee Trends from benchmark study

Now in its third year, the HR Acuity Employee Relations Benchmark Study has become an essential tool for HR and Employee Relations leaders as they organize their teams and look to establish processes and practices. To that end, when we gather and analyze the data each year, we try to identify areas that will be most relevant and of greatest interest to these practitioners.

While the Employee Relations function has traditionally been organized using one of three models—decentralized, centralized, or mixed (see sidebar), a trend toward centralization has emerged in recent years. Given that the vast majority of participating organizations in this year’s Benchmark Study are now using centralized or mixed models, creating the sub-report, Centralization of Employee Relations: Practices and Trends, seemed logical. Inside you will find an examination of and insights into organizational resource allocations, caseloads and processes, as well as how technology and metrics can support effective employee relations practices.

Be on the lookout for our next Benchmark sub-report: Technology & Metrics, slated for release in early 2019 and the full study results available later in the year. You can also download the previously released special report: #MeToo in the Workplace on And please drop me a note to let me know how these reports help your efforts to shape the ER landscape within your organization.