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Home » Sanofi Finds HR Acuity Provides Actionable Insights and Analytics to Proactively Address Trending Issues

Sanofi Finds HR Acuity Provides Actionable Insights and Analytics to Proactively Address Trending Issues

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The Challenge

Kelly Byrne, Head of Employee Relations & HR Business Partner NA HR has been with Sanofi for 30 years. During that time, she created and developed the employee relations team from the ground up – implementing the policies, the systems and the processes. Prior to her building the employee relations function, every HR business partner was handling issues that fell within their client group. There was no consistency or centralization of employee case tracking, and they reached a point where Sanofi’s processes and systems needed to scale with the business.

When centralizing the ER team, the first priority was adopting technology to track employee cases in a single system. However, at Sanofi, the technology procurement process required buy-in from an IT decision maker. At first, Sanofi settled on i-Sight built strictly for tracking cases, but Kelly and her team quickly realized that this solution did not meet their reporting needs and they lacked confidence in the results.
They noticed that the ER team could sit together in the conference room, try to run the same report, and they would all get different results. They couldn’t trust the data and it forced the team to manually search, pull files and look at notes.

Lacking trust in the data and the process, Kelly knew she would have to advocate for a purpose-built tool. Kelly explained to IT, “if we are not able to produce accurate data, that’s an issue.” She further conveyed the risks involved if they were involved in a lawsuit. “If our leaders are asking us for data, and it’s going to take days to try and pull something together for them, that’s an issue.” As she presented these issues to decision makers who were comfortable with ServiceNow, Kelly knew it wasn’t the right solution for them. Eventually she and her team convinced IT that they needed HR Acuity.

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At-a-Glance

Data-Driven Decision Making with Trusted Insights

Sanofi replaced unreliable systems with HR Acuity, enabling accurate, actionable data analysis to identify trends, address gaps, and proactively educate and coach leaders.

Centralized and Scalable ER Processes

By implementing HR Acuity, Sanofi centralized employee case tracking, ensuring consistency and scalability to meet the growing demands of the business.

Enhanced Efficiency and Risk Mitigation

HR Acuity empowered Sanofi to deliver timely, reliable data for leadership, reducing manual efforts and mitigating risks in potential legal scenarios.

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We could never do this type of analysis before we had HR Acuity.

The Solution

Quickly after implementation, HR Acuity proved to be the right choice. With the dashboards they were able to create, they have now amassed over two years’ worth of insightful data upon which they can base important decisions. They are now able to clearly see trends and gaps and can take a proactive approach to ER.

Kelly loves that she can look at the dashboards she set up and view which department has the largest number of cases that were investigated. She went on to say, “I can see the types of investigations and understand that most are about harassment. We are now able to look at the data from all angles. This enables us to make actionable decisions, from educating leaders to coaching opportunities and much more. We could never do this type of analysis before we had HR Acuity.”

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See Why We’re the #1 Leader in Employee Relations Case Management

With our award-winning employee case management software, we are helping companies like yours become more efficient, organized and transparent. 

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