When considering the integration of AI in the HR Acuity platform, our focus is on enhancing the effectiveness and proactivity of ER teams. Over the past eighteen months, AI technology has advanced significantly, prompting us to adopt a responsible approach to its application.
Our use of AI aims to automate the administrative and tactical aspects of investigations while ensuring the critical human elements are preserved. Discussions about increasing efficiencies and speeding up processes are common, yet we understand that quicker isn’t always better in investigations. We strive to support ER professionals in becoming more proactive, in part by eliminating inefficiencies. Employee relations thrives on human connections, which we prioritize by building trust with employees — a bond that could be easily damaged by misusing AI.
AI cannot replace the human element — empathy, intuition, and interaction remain irreplaceable in employee relations. While investigators excel in curiosity, asking pertinent questions, and drawing conclusions — elements we don’t aim to replace — AI can assist with tactical tasks such as data summarization, mining, and bias detection. The core qualities of a good investigator include empathy, curiosity, judgment, credibility and context – which simply cannot be replicated by AI.
We Proactively Mitigate Inherent Bias
We are keenly aware of the inherent biases within AI and are cautious in our application to ensure bias is not introduced. Our use of AI stops short of drawing conclusions from investigation findings, focusing instead on presenting factual summaries. This method prevents the potential misinterpretations that can arise from AI recognizing patterns that a human investigator would understand as out of context or nuanced.
Our discussions with legal and employment counsel experts continually address these concerns, particularly how bias can emerge during investigations and the importance of not exacerbating it with AI. For example, we avoid incorporating personal demographic information such as pronouns, ethnicity, race or gender into AI-generated summaries to prevent the introduction of bias. We are carefully crafting our instruction set and prompts to yield the most accurate results from AI inputs.
We Are Committed to Reliable AI Technology
Our technology ecosystem integrates OpenAI products, ensuring our AI-driven solutions are powered by the leading edge in artificial intelligence. Importantly, our content and best practices are meticulously curated by HR Acuity, derived solely from verified and reliable sources. Our AI technology is designed with integrity and security at its core — it does not crawl the internet to gather best practices content, nor does it use customer data for training purposes. This approach ensures the utmost in accuracy and trustworthiness in the solutions we provide.
